Terms & Conditions
Tickets are non-refundable and no change will be given and cannot be resold, unless of unforeseen circumstances, e.g. illness, death of a family member.
Once a specific date is booked, they are non-transferable, as above
Children under the age of 16 must be supervised and accompanied by an adult.
Unfortunately, dogs are not permitted (except for guide dogs).
Smoking is not permitted within our grounds and vaping is not permitted in our arenas.
The management reserve the right to refuse entry.
The management accepts no responsibility in respect of any loss or injury sustained by any visitor howsoever arising.
Any member visiting must produce their membership at reception, they cannot enter on an expired membership.
The Raptor Foundation reserves the right to close to the public, withdraw any attraction, alter times, prices, events and services without notice.
Large groups are advised to contact the main office (01487 741140) in advance of their visit.
By using this site to buy tickets, you agree that they are for the personal use of you and your party only, and you will not attempt to resell them in any way.
We reserve the right to cancel ticket bookings which we reasonably suspect to have been made fraudulently.
The right to admission is reserved by The Raptor Foundation, who may take health and safety, environmental and security concerns into account, and may carry out security searches. We are unable to offer you a refund if you are refused entry to or ejected on account of declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
Conditions of Use
There is no legal requirement, at the moment, to wear a face covering in England.
The Raptor Foundation Centre is largely an outdoor attraction. Evidence suggests that the risk of airborne transmission of the virus whilst outdoors is very low.
Although we have an indoor gift shop and admissions desk, all entrance doors will remain open at all times. Providing fresh air through proper ventilation is proven to further reduce the risk of transmission.
As a result, we feel it is safe for our staff, volunteers and visitors to remove their face coverings whilst within the attraction, should they choose to do so.
We therefore advise that all visitors continue to carry a face covering so that it may be worn whilst navigating busy areas of the centre. You may also wish to wear one should the flying demonstration be held indoors. Any visitors that choose not to wear a face covering maintains a respectful distance from other visitors and staff.
Bookings and e-Tickets
Social contact limits have been relaxed. This means that most venues are now able to run at full capacity.
Our online booking service remains live should you still prefer to buy your tickets in advance. Doing so will help us to further reduce contact at the admissions desk.
Note that whilst there are no formal limits on capacity, attendance to our flying demonstrations will still be limited to the maximum number of seats available. It is therefore advisable that you book in advance should you wish to secure a seat.
Social Distancing and Safety Measures
Although social distancing requirements have formally come to an end, we will continue to implement a small number of practical safety measures to help keep the risk of transmission low.
Hand sanitising stations will remain positioned by the main entrance, admissions desk and door leading into Gift shop from the court yard area.. These should be used both before and after you have visited us. Hand sanitising and washing facilities are also provided around the park and at the exit doors to indoor areas.
We will also maintain the protective screen at our admissions desk to add an extra layer of safety for our visitors and staff, as well as continue to sanitise common contact points.
Visitor flow around the attraction will no longer be controlled using a one-way system. However, the advised route will still be indicated by white bird in flight markings along pathways. Please follow this route and allow other visitors time and room.
Test and Trace
Some venues are no longer required by law to collect contact information from visitors or display the NHS Test and Trace QR code.
We will only collect contact details in relation to your visit if you choose to book in advance using our online booking portal. This is so that you can be informed should any changes occur prior to your visit. (Note that this also applies to experience session bookings.)
If you decide to purchase your tickets directly from our admissions desk, you will be required to leave contact details for you or your group.
However, to help support the NHS Test and Trace initiative, we will continue to display our venue check-in poster at the entrance and admissions desk.
We encourage all guests to check-in by scanning this QR code to help NHS Test and Trace contact you in the event of a suspected outbreak.